I work in the technology industry so I understand erro's consistent position of "any known issues with MacBook Pros on eero networks" when indeed there are issues. Not sure if it is a coincidence but the trackball issue started when it first connected to the eero network, did not happen when not connected to the network outside the house, happened again when back in the house connected to eero and then it went away when she shutdown the eero network and turned the Linksys network back on. When I get back home I am going to do some testing on this. Not sure I agree with having to setup a static IP for the MBP as others have suggested which seems to resolve the issue however I am not sure if that is a permanent fix. Considering sending my eero back to Amazon and getting my $400 back for something else. Who own the issue is still to be determined it appears. Seems like there is a "known" issue with MBP and erro. My wife took the MBP to Apple, it worked fine there and they could not find any issues. After doing this earlier today the network works fine and the track is not having any issues. We shutdown the eero network and I replaced it with the Linksys wireless router we had been using with no issues for a few years. seems a bit odd but maybe it is some sort of device conflict. Not sure if anyone else had the trackball issue when the eero network was connected.
In addition, she had to disable the trackball as it was taking on a life of its own when connect to the eero network. Hello, Just installed the eero network and my wife's MBP is having the same network issue. we'd just need to remember to switch it to a DHCP default profile when/if operating off network (Starbucks, etc.), and then to switch it back when home. While it would be better if it would be reliable on DHCP, using a static network location profile while on the home network is workable for me. Seems likely it's an odd interoperability issue to me. No idea why the eero network and her MacBook Pro are not getting along when DHCP is used, but she never had this issue when operating on the Apple AirPort Extreme/express network the eero replaced. Since switching to that approach she has never run into an issue, and my life got a lot easier -) I created a new network location on the MBP, and configured it to use a static IP address that I selected (unique, outside the DHCP range I'd configured on the eero), configured the gateway IP address, and configured the DNS server IP addresses. the problem seemed to be that, for whatever reason, the MacBook Pro was unable to obtain a DHCP IP address from the eero network. I figured out a permanent solution though. I gathered wifi diagnostic reports and submitted them to eero support, but nothing could be found to indicate the cause. Power cycling the eero units would solve the issue in the short term, but it would return within days/weeks. The symptoms were that the wifi status icon (top right) would constantly show the "scanning" animation, but it would be unable to connect.
All other devices seem to not have this issue, but her MBP would periodically refuse to connect to the eero wifi network after a week or two of use. I ran into something similar with my wife's MacBook Pro.
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